FAQ

 PAYMENT

What payment methods do you accept?

We accept all major credit cards and PayPal on our store.

Is my personal information secure?

Absolutely. Our website adheres to the highest industry standards to ensure your personal information is protected with advanced security solutions.

All payment information is encrypted using SSL (Secure Socket Layer) technology — the same technology used by major banks to process payments securely online.

 ORDER TRACKING

My tracking number isn’t working — what should I do?

Tracking numbers are typically sent within a few days of your order being placed. Please ensure you’ve entered the tracking number correctly — we recommend copying and pasting it directly into our Order Tracking Page.

If it still doesn't work or your order doesn't have a tracking number, feel free to reach out to us at support@website.com, and we’ll be happy to assist you.

How will I know when my order has shipped?

Once your order is dispatched, we’ll notify you via email and/or SMS (based on the details provided at checkout). Your tracking number will become available within a few days of shipping.

You can also check your order status at any time on our Order Tracking Page.

My tracking says “Delivered” but I haven’t received anything

Occasionally, postal services mark packages as “delivered” once they reach your local post office — even if they haven't yet arrived at your home.

Please allow a few extra days for final delivery or contact your local post office directly. In many cases, they may be holding the item for you.

 SHIPPING & DELIVERY

Do you ship internationally?

Yes, we ship worldwide every day. We offer international shipping to most countries around the globe.

How long does it take to ship my order?

All orders are subject to a short handling time. Typically, 99% of orders are dispatched within 1–3 business days after payment.

In peak periods, please allow up to 6 business days for dispatch. We will notify you via email once your order has shipped.

How long does shipping take?

  • Standard International Shipping: 8–20 business days

  • Dispatch Time: 1–3 business days (up to 6 during peak times)

My order hasn’t arrived — what should I do?

If your order has not arrived within 45 business days from the purchase date, please contact us at support@website.com. We'll do our best to resolve the issue.

How is my package delivered?

Delivery methods vary by destination and item. Your order may be delivered to:

  • Your mailbox or doorstep

  • Your local post office (with a pickup notice)

If no one is available at the time of delivery and the parcel can't be left safely, a collection notice will be left in your mailbox.

How much does shipping cost?

We offer FREE shipping worldwide — no hidden fees.

Where is my package shipped from?

We ship from warehouses located in China and the United States, depending on product availability. Most orders are fulfilled from our China warehouse.

For specific inquiries, feel free to contact us at support@website.com.

 RETURNS & REFUNDS

What if I receive a damaged or faulty item?

If you receive a damaged or faulty product, please email us at support@website.com with photo or video evidence, and we’ll send a free replacement immediately — no questions asked.

 AFTER PURCHASE SUPPORT

I entered the wrong address or chose the wrong product — can I fix it?

If you've made a mistake with your order (e.g., wrong address or item), please email us at support@website.com as soon as possible.

Orders are typically processed quickly, so we cannot guarantee changes after the order has been placed. If your order has already entered the shipping process, we won’t be able to modify or cancel it. In that case, refunds will not be issued for incorrect addresses or variant selections.

My package is stuck in customs — what now?

Customs delays are outside of our control. Customs duties, taxes, and processing times vary by country, and you (the buyer) are responsible for any charges that may apply.

If your order is stuck in customs, we recommend contacting your local customs office directly for assistance.

Can I update my shipping address after placing the order?

Once your order is placed, the shipping process begins within 1–3 business days. If you need to change your shipping address, contact our support team immediately after placing your order — we’ll do our best to update it in time.

⚠️ Please double-check your shipping information before submitting your order. We are not responsible for lost or undelivered packages due to incorrect or outdated addresses.